terms of service

Effective Date: June 30, 2026

Welcome to Soft Launch Studio ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, coaching programs, and any related content offered through Soft Launch Studio. By accessing our website or purchasing our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or purchase our services.

Overview of Services

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Soft Launch Studio provides creative consulting, brand strategy, marketing guidance, creative direction, coaching, and related business support services. Service offerings may change from time to time without prior notice. Descriptions of our services are provided for informational purposes only and do not guarantee any specific outcome or result.

Eligibility

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You must be at least 18 years old and legally capable of entering into binding agreements to purchase our services.

Booking and Payment

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Payment is required according to the terms presented at the time of booking or purchase.

All prices are listed in U.S. Dollars unless otherwise stated.

Payments are processed through secure third-party payment providers. We do not store your payment information.

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Monthly Coaching

Refund Policy

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All payments are final.

Because our services involve reserving time, strategic planning, and personalized consulting, all purchases, deposits, coaching sessions, retainers, and service fees are non-refundable.

If you are unable to attend a scheduled coaching session, a recording of the session will be shared.

Failure to attend a scheduled session without notice may result in forfeiture of that session.

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Client Responsibilities

Monthly coaching includes the services described at the time of purchase.

Coaching is educational and strategic in nature. It is not therapy, legal advice, accounting advice, investment advice, or any other licensed professional service.

You remain solely responsible for your own business decisions and implementation.

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Intellectual Property

You agree to:

  • Provide accurate information.

  • Respond to requests for feedback in a timely manner.

  • Participate actively in coaching sessions.

  • Respect scheduled meeting times.

  • Use our services for lawful purposes only.

Delays in communication or providing requested materials may impact project timelines.

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Portfolio Rights

Unless otherwise agreed in writing, all materials created by Soft Launch Studio—including frameworks, templates, presentations, coaching materials, graphics, written content, processes, and methodologies—remain our intellectual property.

Upon full payment, clients receive a license to use final deliverables for their own business purposes unless otherwise specified.

You may not copy, resell, distribute, teach, or reproduce our proprietary materials without written permission.

Unless you specifically request confidentiality in writing before the project begins, Soft Launch Studio may display completed work, branding, designs, screenshots, testimonials, or project descriptions within our portfolio, website, or marketing materials.

Confidential business information will not be intentionally disclosed.

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No Guarantee of Results

Our services are intended to provide education, guidance, creative strategy, and support.

We do not guarantee:

  • revenue increases;

  • client acquisition;

  • social media growth;

  • marketing performance;

  • business success; or

  • any specific outcome.

Results depend on numerous factors outside our control, including your implementation, market conditions, timing, and external circumstances.

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Disclaimer

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Termination

All information provided through our website, coaching sessions, workshops, emails, and other communications is provided for informational and educational purposes only.

Nothing on this website constitutes legal, financial, tax, medical, or mental health advice.

You should consult qualified professionals before making decisions in those areas.

We reserve the right to refuse or terminate services if a client engages in abusive, threatening, discriminatory, fraudulent, or otherwise inappropriate conduct, or materially breaches these Terms.

Any fees paid prior to termination remain non-refundable unless required by applicable law.

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Changes to These Terms

These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles.

Any disputes arising from these Terms shall be resolved in the state or federal courts located in New York, and you consent to the jurisdiction of those courts.

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Contact

Questions regarding these Terms may be directed through the contact information provided on our website.